I have started this blog to keep track of all the interesting stuff I read about. In some cases, friends of mine have shared their cool stuff with me. I try to keep the headlines and descriptions short, so you must follow the links to read and decide for yourself if a topic is worth your time. Want to contribute? Just comment on any of the stories and I will be notified instantly.
More online stores will be using live chat sales reps to help upgrade/close the sales. If a customer has any questions there will be a live person available. This company is providing this service to any online store. In the near future you may get a pop-up chat window saying "Do you want fries with that?"
LivePerson.com
Demo
NYT Review
NYT Quote:
"Making this process social is important, because the acquisition of goods has never been just about the acquisition of goods. There's always been a social element to it."
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