Wednesday, August 09, 2006

Online "Can I Help You?"

More online stores will be using live chat sales reps to help upgrade/close the sales. If a customer has any questions there will be a live person available. This company is providing this service to any online store. In the near future you may get a pop-up chat window saying "Do you want fries with that?"
NYT Review
NYT Quote:
"Making this process social is important, because the acquisition of goods has never been just about the acquisition of goods. There's always been a social element to it."

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