Thursday, November 29, 2007

Drive-Thru Outsourcing

The next time you go thru a drive-thru at your local fast-food place, don't think that person on the intercom is inside the store. Chances are they could be half-way around the world in India. This new service is already being tested by Wendy's. The foreigner takes your order via VOIP and sends it to the store's kitchen monitor for fulfillment.

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