I have started this blog to keep track of all the interesting stuff I read about. In some cases, friends of mine have shared their cool stuff with me. I try to keep the headlines and descriptions short, so you must follow the links to read and decide for yourself if a topic is worth your time. Want to contribute? Just comment on any of the stories and I will be notified instantly.
GetSatisfaction.com could be your next customer service. They are developing a social network of people who are helping each other with all sorts of issues concerning real-world companies. Their site says their current user base covers 7,863 companies and 7,622 products and services. They provide a widget to add to any site through which your existing online users can connect with this pool of "customer service reps" who are in fact just ordinary folks like you and I.
Read Fast Company's review
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